FAQs

TRACKING YOUR ORDER 

All orders receive tracking numbers once we ship your purchase. It gets sent directly to your email. 

HOW LONG DOES SHIPPING TAKE?

Shipping usually takes between 3-10 business days. We try to ship out items as soon as possible to so you can receive your item faster. If there are any delays we will update via Instagram

 

Do we accept exchanges? 

We understand that getting the right fit can sometimes be a challenge. That's why we offer exchanges on almost any item that doesn't fit perfectly. Please note that a request for an exchange must be made within 48 hours of receiving your item. Be aware that a small exchange fee may apply to facilitate the process. We're here to help you find your perfect fit!

 

Sizing Information 

Most of our garments are designed to fit true to size, providing a reliable guide for your selection. To further assist you, we've included specific measurements in the product descriptions. This valuable information empowers you to find the perfect fit and confidently shop our collection.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT? 

We accept most payment methods include most debit cards like American Express, Discover, MasterCard and Visa, we also accept Paypal and Apple Pay. 

 

TROUBLE COMPLETING YOUR PURCHASE 

Having trouble completing your purchase? Please update or change your payment method and try again. If you continue to experience issues don't hesitate to contact us for some assistance

REFUNDING

We take customer service as first priority and we value our customers more than anything. We offer 100% garanteed satisfaction to our customers. If you faced any problems with your orders, please don't hesitate to e-mail us at Stashphila@gmail.com and we will be able to reach out to you in the next 24 hours. There’s more information on our refund policy page, you can read and find out how we work with refunds.

 

CARE FOR PIECES 

Machine or hand wash in cold/warm water, use a mild soap or detergent. Wash with like colors. Hang or air dry for best results