FAQs

SHIPPING TIMEFRAME

We aim to ship all orders within 2–10 business days. We’ll notify you via Instagram or email if there are any delays. If you have any questions, feel free to reach out to us at info@stashstash.us.

 

ORDER TRACKING

Once your order ships, you’ll receive an email with your tracking number. You can follow your order’s journey from our warehouse to your doorstep with ease.

 

EXCHANGE POLICY

Not quite the right fit? No problem. We offer exchanges on items if requested within 3 days of delivery. A small exchange fee may apply to process the exchange. We’re committed to ensuring you find the perfect fit!

 

SIZING GUIDE

Our clothing is designed to fit true to size. To help you choose the best fit, we include detailed measurements in each product description. Check the sizing chart to shop confidently.

 

ITEM AVAILABILITY

At STASH, we release collections for a limited time to ensure everyone has a chance to grab our exclusive designs. Once a new collection drops, the previous one is retired. So if you see something you like, don’t wait too long—once it’s gone, it’s gone! This approach keeps our items unique for those who make a purchase.

 

PAYMENT OPTIONS

We accept most major debit and credit cards including American Express, Discover, MasterCard, and Visa. You can also pay using PayPal or Apple Pay for added convenience.

 

PAYMENT ISSUES

Having trouble completing your payment? Try updating your payment method or using a different one. If you continue to have issues, contact us for support and we’ll help you resolve it.

 

REFUNDS

Your satisfaction is our priority. If there’s an issue with your order, contact us at info@stashstash.us and we’ll respond within 24 hours. For more details, please refer to our refund policy page.

 

GARMENT CARE

To keep your STASH pieces in great condition, wash them in cold or warm water using mild soap or detergent. Always wash with similar colors and air dry for best results.